Guides, tips, and answers to help you preserve your story and build your legacy with confidence.
Find answers to the most common questions about using The Legacy Reels.
Download our guide with 50+ thoughtful questions to tell your complete story.
Learn how to create high-quality video legacies with simple equipment.
Get help with your account, technical issues, or any questions.
Find answers to common questions. Can’t find what you’re looking for? Contact our support team.
Creating an account is simple and free:
You'll immediately have access to record your free Legacy Snapshot video!
A Legacy Snapshot is your mandatory first video—a 15-minute recording that answers 10 essential life story questions. It's designed to capture the core of who you are and what matters most to you.
The 10 questions cover:
Both free and premium users must record a Legacy Snapshot—it sets the foundation for your entire legacy. You can re-record it anytime to replace the previous version.
No! You can record high-quality videos with just:
Our platform works directly in your browser—no downloads or special software required. The recording interface is intuitive and guides you through the entire process.
Don't worry—you have several options:
Remember: Your family wants to hear you, not a perfect performance. Natural, unscripted moments are often the most treasured.
FREE PLAN:
PREMIUM PLAN ($9.99/month or $99.99/year):
The Questions Gallery is a Premium feature with 140+ professionally-crafted questions organized into 10 categories:
Browse the gallery, click "Record This Question," and create a 10-minute video response. Each question is designed to help you explore different aspects of your life story.
Time Vault messages are Premium videos that deliver automatically on future dates or events:
Date-Based Delivery:
Death-Activated Delivery:
Vault messages remain secure and private until their designated delivery time.
Premium members can build an unlimited visual family tree that connects multiple generations:
The Family Tree transforms individual stories into a comprehensive family legacy.
Yes! Premium members can upload existing videos you've already recorded:
This is perfect for preserving home videos, family interviews, or stories you recorded before joining the platform.
Legacy Snapshot (Free): Always public by default. This ensures your essential story reaches future generations even if life gets busy.
Premium Videos: You control privacy for each video:
You can change privacy settings anytime from your My Videos library.
We take security seriously:
We never sell your data or share it with third parties. Read our Privacy Policy for complete details.
Premium members: Yes! Download any video anytime to your device. Create backups, share offline, or store on external drives.
Free members: Your Legacy Snapshot stays on our platform, but we guarantee permanent storage at no cost.
We have a thoughtful 3-year inactivity policy designed to preserve your legacy:
This policy ensures your story lives on even if life gets busy. Simply log in once every 3 years to reset the timer and maintain full control of your content.
Yes. You can request account deletion anytime from your Account Settings. When you delete your account:
We recommend downloading your videos before deletion if you want to preserve them elsewhere.
Monthly Plan: $9.99/month (requires 12-month commitment, billed monthly)
Annual Plan: $99.99/year (one payment upfront)
Both plans include all Premium features with no hidden fees. Cancel anytime—you'll retain access until the end of your billing period.
Legacy preservation is a long-term endeavor—meaningful stories unfold over time. The 12-month commitment allows us to:
You can cancel anytime and retain access through your commitment period. Or choose annual billing ($99.99) to pay once upfront.
We accept all major credit and debit cards through Stripe, our secure payment processor:
We never store your payment information—all transactions are processed securely through Stripe's PCI-compliant platform.
Yes! Cancel anytime from Account Settings → Subscription Management. When you cancel:
Important: We never delete your videos when you downgrade. Your content is always yours.
Yes! We offer a 30-day money-back guarantee on all Premium subscriptions.
If you're not completely satisfied within the first 30 days, contact us at support@aboutmearchives.com for a full refund—no questions asked.
Within 30 days: Full refund available, no questions asked.
After 30 days: Pro-rated refunds may be available on a case-by-case basis. Contact support@aboutmearchives.com to discuss your situation.
When you cancel Premium, scheduled Vault messages pause. We'll offer vault preservation options:
Your vault videos are never deleted—they're safely stored and waiting for you to preserve their delivery schedule.
We believe everyone deserves to preserve their legacy, regardless of circumstances.
Through our Compassionate Access Program, we offer complimentary lifetime premium access to individuals facing serious or terminal illness.
We also offer free lifetime Premium access to seniors aged 80 and over.
About Me Archives works best on modern browsers:
For the best recording experience, we recommend using Chrome or Safari on desktop/laptop computers.
First, check permissions:
Still not working?
If problems persist, contact support@aboutmearchives.com with details about your device and browser.
Upload failures typically happen due to:
To fix:
The platform automatically retries failed uploads. If you continue having issues, contact support.
Email: support@aboutmearchives.com
Response Time:
When contacting support, please include:
Explore our comprehensive collection of professionally-crafted questions designed to help you share your complete life story. These are the same questions available in our Premium Questions Gallery.
🎥 140+ Questions Available14 questions about your earliest memories and formative years
7 more questions in this category
Upgrade to Premium to Record Your Answers14 questions about the people who shaped your life
7 more questions in this category
Upgrade to Premium to Record Your Answers14 questions about your professional journey and achievements
7 more questions in this category
Upgrade to Premium to Record Your Answers14 questions about wisdom gained through life experience
7 more questions in this category
Upgrade to Premium to Record Your Answers14 questions about aspirations, goals, and the future
7 more questions in this category
Upgrade to Premium to Record Your Answers14 questions about hobbies, interests, and what brings you joy
7 more questions in this category
Upgrade to Premium to Record Your Answers14 questions about your experiences during major historical moments
7 more questions in this category
Upgrade to Premium to Record Your Answers14 questions about resilience, struggles, and triumph
7 more questions in this category
Upgrade to Premium to Record Your Answers14 questions about love, relationships, and meaningful connections
7 more questions in this category
Upgrade to Premium to Record Your Answers14 questions about faith, meaning, and what you believe
7 more questions in this category
Upgrade to Premium to Record Your AnswersYou don’t need professional equipment or experience. Follow these simple tips to create a video legacy your family will treasure.
– Natural light is best—sit facing a window
– Avoid harsh overhead lights
– No backlighting (don’t sit in front of a bright window)
– Soft, even lighting on your face
**Camera Position:**
– Eye level or slightly above
– 2-3 feet from your face
– Frame from mid-chest up
– Leave a little space above your head
**Audio:**
– Quiet room (turn off TV, radio, fans)
– Close windows to reduce outside noise
– Built-in mic is fine for most phones/computers
– Speak clearly and at a normal volume
**Background:**
– Simple and uncluttered
– Meaningful items okay (photos, books)
– Avoid busy patterns
– Make sure background is tidy
**Be Yourself:**
– Speak naturally, like talking to a friend
– Don’t try to sound formal or scripted
– Your personality matters more than perfection
– It’s okay to laugh, pause, or show emotion
**Tell Stories:**
– Specific stories are more memorable than generalizations
– Include sensory details (what you saw, heard, felt)
– Explain not just what happened, but why it mattered
– Even “small” stories reveal who you are
**Take Your Time:**
– No need to rush
– Pause to think between questions
– It’s okay to take breaks
– You can always re-record
**Be Honest:**
– Authentic memories are most valuable
– Acknowledge challenges and lessons learned
– Show vulnerability – it helps others connect
– Future generations will appreciate your realness
**Before You Record:**
– Review the questions beforehand
– Think about stories you want to share
– Gather any photos or mementos for inspiration
– Choose a time when you’re relaxed and won’t be interrupted
**During Recording:**
– Look at the camera (not the screen)
– Smile naturally
– Use hand gestures if it feels natural
– Don’t worry about minor mistakes
**Don’t Over-Edit:**
– Imperfections make it authentic
– Pauses and “umms” are human and okay
– Don’t re-record 10 times seeking perfection
– Your first authentic attempt is often the best
**Consider Your Audience:**
– Imagine speaking to your grandchildren
– Explain things that might not be obvious
– Share feelings, not just facts
– Speak with love
We understand that you’re entrusting us with your most precious memories and personal stories. We take that responsibility seriously with enterprise-grade security and privacy controls that put you in complete control.
Your videos and personal information are protected with 256-bit SSL encryption—the same standard used by financial institutions.
You control who sees your content. Set videos as private, family-only, or public—change permissions anytime.
Videos are stored on enterprise-grade servers with automatic backups and 99.9% uptime guarantee.
Your memories are yours alone. We never sell your data or share it with third parties.
5,000+ families trust us with their most precious memories
AES Encryption
Uptime Guarantee
Your story matters. Don’t wait to preserve what’s most important. Create your free legacy profile today and give future generations the gift of knowing you.
